Asanti - *** *** company

0 comments
Not resolved

I ordered a set of FOUR wheels through custom offsets.com and out of the 4 asanti sent 2 had to be sent back due to chips and dents. Then 1 of the 2 replacements had to be sent back.

Then that replacement had to be sent back. So after 2 months and 8 wheels sent back and forth to custom offsets i finally get them delivered. Then the tires from lexani had to returned due to severe wobble. Then the new tires were put on and the tire shop said there is a visible bend in one wheel.

So now i have to cover the shipping cost of one heavy *** 26 inch wheel to and from ASANTI.

What a *** *** *** company with no quality control or *** givin about their customers! HEY ASANTI, *** YOU TOO!

Product or Service Mentioned: Asanti Rim.

Reason of review: Damaged or defective.

Resolved: Carid - Bad warranty replacement

2 comments
Resolved
5.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Poster increased review rating.

Update by user Dec 21, 2017

Ron Ashton at Wheelpros was a BIG help, I feel that he was the guy to get the issue resolved. Thank you so much RON ASHTON

Original review posted by user Nov 21, 2017

This company has been contacted by the BBB and told them issue was being resolved well I (the customer) will tell you CARID is full or crap. they are the hardest company to get warranty work out of.

Stay away from this outfit. BAD NEWS They want to tie up more money of mine and i still got shitty product. Carid would rather go to court on the issue rather than replace the wheels according to their not so timely manner.

Its been 2 days and still no order processed. I have these wheels on a 2012 dodge challenger show car and it is really hurting the look of this car, i do tell everyone its CARID product and to STAY AWAY from CARID

Product or Service Mentioned: Asanti Rim.

Reason of review: Warranty issue.

Monetary Loss: $2200.

Preferred solution: the wheels replaced with no hold on a credit card and i want a $200 credit if they expect me to come back to buy from them. .

Comments

Anonymous
#1407731

All taken care of. Thanks

Anonymous
#1407729

Carid and Wheelpros both took care of the problem. I would like to thank both of them. Ron Ashton with Wheelpros went above and beyond to resolve issue.

You May Also Like