I just recently went through the same time of garbage with Asanti. In 2012, I purchased a set of 22" AF-128's for my Chrysler 300.
After about 3 years, somewhere along the line, one of the wheels got a crack in one of the spokes. I spoke with Asanti and they had me send it in to them for inspection and repair through my local American Tire. They sat on the wheel for 5 week before finally getting to the inspection and telling me that it could not be repaired and it was not under their "lifetime warranty" and I had to buy a new wheel. I had already spent in excess of $4000 on the original set, but what else could I do?
The car was not going to drive on three wheels. I shelled out almost a grand to purchase a new wheel. The promised it to me in 4 weeks and after 4 weeks, of course, no wheel. They told me it would take two more weeks and then after two more weeks, no wheel.
I finally got pissed and began posting things on social media and sending emails to every email address at Asanti and Wheel Pros that I could and I got an email back from the CEO of Wheel Pros, Randy White. He put the head of Asanti on it, and it turns out they had done nothing. It took them two days to build me the wheel and I should have it by Thursday. They lied to me for almost three months and I am now hoping to finally have my wheel.
The kicker is, after getting in touch with their CEO and the head of Asanti, all they did was build me a wheel and send it to me. They didn't offer me a thing to rectify all the lies they told and crappy customer service. Not a thing. T-Shirt, sticker, heck a penny?
Not a thing. The worst customer service of any company I have ever dealt with.
Reason of review: Poor customer service.
Monetary Loss: $850.
Preferred solution: Let the company propose a solution.